Contact OUSSPO

Questions about a piece, your order, shipping, or a return?
Our support team is here to make your OUSSPO experience simple from the moment you discover a piece to the moment it arrives.

For the fastest assistance, please include your order number whenever your message is related to an existing purchase.

Get in Touch

For customer-service enquiries, you can contact the OUSSPO team regarding:

• Product details, sizing, materials, and care
• Order confirmation and order status
• Shipping and delivery questions
• Address or order-detail corrections
• Missing, damaged, defective, or incorrect items
• Returns, exchanges, and refunds
• Payment or checkout questions
• Website or account-related concerns
• Privacy and data requests

We aim to respond to most enquiries within 1–2 business days.

Need Help With an Order?

Already placed an order at ousspo.com?

Please include the following information when contacting us:

Order Number
For example: #OUSSPO1234

Checkout Email
The email address used when placing your order.

Your Request
Briefly explain what you need help with.

Providing these details helps us locate your order and respond more quickly.

Something Wrong With Your Package?

If your jewelry arrives damaged, incomplete, defective, or different from what you ordered, please contact us as soon as possible.

To help us review the issue, send:

• A clear photo of the item
• A photo showing the problem
• A photo of the original packaging
• A photo of the shipping label
• Your order number

For some cases, our team may also request a short video.

Once the information has been reviewed, we will provide the appropriate next steps.

Returns & Refunds

Please contact OUSSPO before sending any product back.

Our support team will first review your request and, when eligible, provide the correct return instructions and return destination.

Please do not send products to an address found on the shipping label or elsewhere on the website unless our support team specifically instructs you to do so.

Unauthorized returns may be delayed or may not be accepted.

For full eligibility requirements, please review our Return & Refund Policy.

Before You Contact Us

You may also find the answer you need in these sections:

Shipping Policy
Delivery times, processing times, tracking, and shipping information.

Return & Refund Policy
Return eligibility, refund processing, and return conditions.

FAQ
Answers to common questions about OUSSPO jewelry, orders, and care.

Track Your Order
Check the latest available delivery status for your purchase.

OUSSPO Customer Care

Brand: OUSSPO
Website: ousspo.com

Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST

Typical Response Time:
Within 1–2 business days