At OUSSPO, we want you to feel confident when shopping with us.
This Return & Refund Policy explains when an item may be returned, how to request a return, how refunds are processed, who is responsible for return shipping, and what happens if your order arrives damaged, defective, incomplete, or incorrect.
180-Day Return Window
Eligible OUSSPO products may be returned within 180 calendar days after confirmed delivery.
To begin a return, you must contact us within the 180-day return period.
Return requests submitted after this period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a standard return, the item should generally be:
- Unworn or only tried on briefly for fit
- Unaltered
- Free from visible wear, scratches, stains, odors, or damage
- Returned with the original packaging
- Returned with any included accessories or components
- Accompanied by valid proof of purchase
Jewelry showing clear signs of extended wear, misuse, modification, damage, or missing components may not qualify for a full refund unless the issue was present when the item arrived.
Jewelry Hygiene & Wear Conditions
For hygiene and quality reasons, some jewelry items may be subject to additional return restrictions once worn.
This may apply particularly to pierced earrings or other products that come into direct contact with pierced areas.
Where such restrictions apply, they will be handled in accordance with applicable consumer law and any information provided on the product page.
Trying on an eligible item carefully does not automatically prevent a return, provided the item remains in returnable condition.
Non-Returnable Items
The following items may not be eligible for return unless required by applicable law:
- Customized or personalized jewelry
- Engraved items
- Gift cards
- Items clearly marked as final sale or non-returnable before purchase
- Items damaged through misuse, improper care, or unauthorized modification
- Items returned without prior authorization
- Certain hygiene-sensitive items after use, where legally permitted
This does not affect any mandatory consumer rights available under applicable law.
How to Request a Return
To request a return, contact:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photos or videos if the request involves damage, defects, or an incorrect item
If your return is approved, our customer support team will provide the appropriate return instructions and return destination.
Please do not send any jewelry back before receiving return authorization.
Return Address
Do not send returns to our registered business address unless our support team specifically instructs you to do so.
The correct return location may vary depending on:
- Product
- Fulfillment location
- Destination country
- Nature of the return
Once your return request is approved, OUSSPO Customer Care will provide the appropriate return address and instructions.
Items sent to an unauthorized or incorrect address may not be received or processed.
Return Shipping Costs
For change-of-mind returns, incorrect size selections, duplicate purchases, or other preference-based returns, the customer is generally responsible for return shipping costs.
If OUSSPO confirms that your order arrived:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from the product description
we will provide an appropriate resolution, which may include a replacement, refund, or approved return solution without additional return cost to you.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by law.
Damaged or Defective Jewelry
Please inspect your order soon after delivery.
If an item arrives damaged or defective, contact us as soon as possible at service@ousspo.com.
Please provide:
- Your order number
- Clear photographs of the jewelry
- Close-up photographs showing the issue
- Photographs of the packaging
- A photograph of the shipping label
- A short description of the problem
In some cases, we may request a short video to help us assess the issue.
Please keep the item and original packaging until our review is complete.
Once the issue has been reviewed and confirmed, we will provide the appropriate next step.
Incorrect or Missing Items
If you receive the wrong item, wrong quantity, or part of your order is missing, please contact us promptly.
Include:
- Your order number
- A description of what you received
- Photos of the package and contents, where helpful
After reviewing the order, we will provide the appropriate resolution.
Refunds
Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected.
After OUSSPO issues the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Bank processing times are outside our control.
Partial Refunds or Deductions
Where permitted by applicable law, a deduction may be applied if a returned item has experienced reduced value because of handling beyond what would reasonably be necessary to inspect it.
Examples may include:
- Visible wear
- Scratches
- Damage
- Missing packaging
- Missing components
- Unauthorized alteration
- Improper storage
- Exposure to chemicals, water, perfume, or other substances that affect the item
Any deduction will be assessed based on the condition of the returned item and applicable legal requirements.
Exchanges
Exchanges are subject to product and size availability.
If you would like a different:
- Size
- Style
- Finish
- Product
contact OUSSPO Customer Care before returning the item.
Depending on availability and the circumstances, we may recommend returning the eligible item for a refund and placing a new order.
If your original item arrived damaged, defective, incomplete, or incorrect, contact us before placing a replacement order so we can review the issue first.
Ring Size or Fit Issues
If a ring, bracelet, necklace, or other size-sensitive item does not fit as expected, contact us within the applicable return period.
Please keep the item in unworn and undamaged condition while the return or exchange request is reviewed.
Size-related returns are generally treated as preference-based returns unless the item was sent in the wrong size or materially differs from the sizing information provided.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to help if the order has not yet entered processing or shipment preparation.
However, cancellation cannot be guaranteed once processing has begun.
If the order has already shipped, you may need to receive the package first and then follow the applicable return process.
Refused or Unclaimed Packages
If a package is refused, abandoned, or not collected and is returned to sender, any refund will generally be processed after the shipment has been received and reviewed.
Where permitted by law, original shipping costs, return shipping costs, customs charges, or other costs caused by refusal or non-collection may be deducted from the refund.
International Returns
International return procedures may vary depending on your country and the return destination.
Customers are generally responsible for return shipping costs for preference-based international returns unless otherwise required by law.
Please do not return an international order before receiving instructions from OUSSPO.
Gifts
If an item was purchased as a gift, the refund will generally be issued to the original payment method used for the purchase.
If you need help with a gift return, contact us with the available order information.
Consumer Rights
Nothing in this Return & Refund Policy limits or removes consumer rights that cannot legally be excluded.
If local consumer law provides you with additional rights, those rights will continue to apply.
Contact OUSSPO
For assistance with:
- Returns
- Refunds
- Exchanges
- Damaged jewelry
- Incorrect or missing items
- Size or fit issues
- Order cancellations
Business Information
OUSSPO is owned and operated by Henan Benxiang Network Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ousspo.com.
Brand Name: OUSSPO
Website: ousspo.com
Company Name: Henan Benxiang Network Technology Co., Ltd.
Registered Address: No. 75, Fengxue Road, Fengxue Road Subdistrict, Ruzhou, Pingdingshan, Henan, China.
Unified Social Credit Code: 91410482MAEG5QMH4C
Email: service@ousspo.com
Phone: +852 2677 6699
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.