Terms of Service

Overview

These Terms of Service govern your use of ousspo.com and purchases made through the OUSSPO online store.

Throughout these Terms, “OUSSPO,” “we,” “us,” and “our” refer to the operator of ousspo.com.

By visiting our website, browsing our collections, creating an account where available, or purchasing products from us, you agree to be bound by these Terms of Service together with any policies referenced on the website.

If you do not agree with these Terms, please do not use our website or services.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence in order to make a purchase from OUSSPO.

You may not use our website, products, or services for unlawful or unauthorized purposes.

You must not:

  • Transmit viruses, malware, or harmful code.
  • Attempt unauthorized access to the website or related systems.
  • Interfere with the security or operation of the website.
  • Use the website for fraudulent or misleading purposes.
  • Misuse OUSSPO content, products, promotions, or services.

We reserve the right to restrict access where misuse is reasonably suspected.

OUSSPO Products

OUSSPO offers modern jewelry and accessories designed around sculptural forms, movement, reflection, negative space, and contemporary styling.

Our collections may include products such as:

  • Necklaces
  • Rings
  • Earrings
  • Ear cuffs
  • Bracelets
  • Pendants
  • Other fashion accessories

Product availability may change from time to time.

We reserve the right to modify, update, discontinue, or replace products where reasonably necessary.

Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions
  • Materials
  • Dimensions
  • Sizing
  • Colors
  • Finishes
  • Prices
  • Product images

However, the actual appearance of an item may vary slightly because of:

  • Screen settings
  • Photography lighting
  • Reflections
  • Material characteristics
  • Manufacturing variations
  • Finishing differences

Customers should review product details carefully before placing an order.

Materials and Jewelry Care

Materials vary by product and will be described on the relevant product page where applicable.

To help maintain the appearance of your jewelry, we generally recommend avoiding prolonged or unnecessary exposure to:

  • Water
  • Perfume
  • Cosmetics
  • Lotions
  • Household chemicals
  • Chlorine
  • Salt water
  • Excessive moisture
  • Abrasive surfaces

Jewelry should be stored in a clean, dry place when not in use.

Damage resulting from misuse, improper storage, unreasonable wear, unauthorized modification, or failure to follow care instructions may not qualify as a product defect, subject to applicable consumer law.

Allergies and Sensitivities

Customers with known metal allergies, skin sensitivities, or other material concerns should review product material information carefully before purchasing or wearing an item.

If you are unsure whether a material is suitable for you, seek appropriate professional advice before use.

OUSSPO jewelry is not intended to diagnose, treat, cure, or prevent any medical condition.

Orders

Placing an order through ousspo.com does not automatically guarantee final acceptance.

We may accept, refuse, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraud
  • Pricing errors
  • Shipping restrictions
  • Duplicate or unusual orders
  • Incorrect customer information
  • Other reasonable operational or legal reasons

If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded to the original payment method.

Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Telephone number where required
  • Product size or variant selection

Please review your information before completing checkout.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed once processing has begun.

Prices

Prices displayed on ousspo.com may change without prior notice.

The applicable price is generally the price shown at checkout when your order is submitted.

Shipping charges, taxes, discounts, and other applicable amounts will be displayed during checkout where available.

Payment

By submitting payment information, you confirm that:

  • The information provided is accurate.
  • You are authorized to use the selected payment method.
  • You authorize the applicable payment provider to process the transaction.

Payments may be processed through Shopify and authorized third-party payment providers.

Those providers may apply their own terms, verification requirements, and privacy practices.

Please review our Payment & Security Policy for more information.

Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If a product is listed at an incorrect price because of a technical, administrative, or system error, we reserve the right to correct the error.

Where appropriate, we may cancel an affected order.

If payment has already been collected for an order that is subsequently cancelled because of a pricing error, the applicable amount will be refunded.

Shipping and Delivery

Order processing times, shipping methods, tracking, estimated delivery periods, and related conditions are described in our Shipping Policy.

Delivery times are estimates and are not guaranteed arrival dates.

Delays may occur because of:

  • Carrier operations
  • Customs processing
  • Severe weather
  • Public holidays
  • High shipping volume
  • Remote destinations
  • Local delivery conditions
  • Circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

International Orders

International orders may be subject to customs inspections, import duties, taxes, or other local fees.

Unless otherwise stated during checkout, such charges are the responsibility of the recipient.

OUSSPO does not control customs charges or customs-processing times.

Risk and Delivery

Responsibility for loss or damage during delivery will be handled in accordance with applicable law, the circumstances of the shipment, and our Shipping Policy.

If your order arrives damaged, incomplete, incorrect, or appears lost in transit, contact us promptly so that we can review the issue.

Returns and Refunds

Returns, refunds, exchanges, cancellations, damaged items, and incorrect orders are governed by our Return & Refund Policy.

Please contact OUSSPO before returning any product.

Unauthorized returns or items sent to an incorrect return address may experience delays or may not be accepted.

We may request information such as:

  • Order number
  • Product photographs
  • Packaging photographs
  • Shipping label photographs
  • Video evidence where reasonably necessary

Nothing in these Terms removes consumer rights that cannot legally be excluded.

Promotions and Discount Codes

Promotional offers may be subject to:

  • Expiration dates
  • Product exclusions
  • Minimum-order values
  • Geographic restrictions
  • Eligibility requirements

Unless otherwise stated:

  • Discount codes cannot be combined.
  • Codes cannot be exchanged for cash.
  • Discounts cannot be applied retroactively to completed orders.
  • Promotional offers may be modified or discontinued where permitted by law.

Intellectual Property

All content appearing on ousspo.com is owned by or licensed to OUSSPO unless otherwise stated.

This may include:

  • OUSSPO branding
  • Logos
  • Product names
  • Collection names
  • Product photography
  • Videos
  • Website graphics
  • Text
  • Artwork
  • Page layouts
  • Product concepts
  • Design elements

Website content may not be copied, reproduced, distributed, modified, published, sold, licensed, or commercially exploited without prior authorization.

Customer Content

If you voluntarily submit reviews, photographs, videos, feedback, suggestions, or other materials to OUSSPO, you confirm that you have the right to provide that content.

You must not submit content that:

  • Infringes another person’s rights.
  • Contains unlawful material.
  • Contains malicious code.
  • Is fraudulent or misleading.
  • Violates another person’s privacy.

Any use of customer-submitted content will be subject to applicable permissions and law.

Prohibited Uses

You may not use ousspo.com:

  • For unlawful or fraudulent purposes.
  • To violate the rights of another person.
  • To submit false or misleading information.
  • To distribute malware or harmful code.
  • To collect personal information without authorization.
  • To interfere with website security or operation.
  • To abuse promotions or payment systems.
  • To impersonate another individual.
  • To misuse OUSSPO intellectual property.
  • To engage in unauthorized automated scraping or extraction that interferes with website operation.

We may restrict or terminate access where these Terms are violated.

Third-Party Services

OUSSPO may use third-party providers for services including:

  • Shopify e-commerce infrastructure
  • Payment processing
  • Shipping
  • Order fulfillment
  • Analytics
  • Marketing
  • Customer support
  • Fraud prevention

These third parties may operate under their own terms and privacy policies.

OUSSPO is not responsible for the independent practices of third-party providers except where responsibility cannot legally be excluded.

Third-Party Links

Our website may contain links to third-party websites, social platforms, or services.

These links are provided for convenience.

We do not control independent third-party websites and are not responsible for their content, privacy practices, security, or availability.

Website Availability

We aim to keep ousspo.com accessible and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

  • Maintenance
  • Technical issues
  • Security updates
  • Third-party service interruptions
  • System upgrades
  • Events outside our reasonable control

We may modify or temporarily suspend certain website functions where necessary.

Disclaimer

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted.
  • Every feature will always be available.
  • All information will always be free from typographical or technical errors.
  • Third-party services will always operate without interruption.

Nothing in this section excludes rights or protections that cannot legally be waived.

Limitation of Liability

To the fullest extent permitted by applicable law, OUSSPO will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, services, or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Mandatory consumer rights remain unaffected.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold OUSSPO harmless from claims, losses, liabilities, or expenses arising from:

  • Your unlawful use of the website.
  • Your violation of these Terms.
  • Your infringement of another person’s rights.
  • Fraudulent or abusive activity conducted through your account.

This provision does not apply where prohibited by applicable law.

Privacy

Personal information collected through ousspo.com is handled in accordance with our Privacy Policy.

Please review that policy for information about how we collect, use, share, retain, and protect personal information.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law.

The remaining provisions will continue in effect.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

  • Our products
  • Website features
  • Business operations
  • Store policies
  • Legal obligations

The latest version will be posted on this page.

Where permitted by law, continued use of the website after an update means that your use is subject to the revised Terms.

Contact OUSSPO

If you have questions about these Terms of Service, an order, or our store policies, please contact:

Brand Name: OUSSPO

Website: ousspo.com

Company Name: Henan Benxiang Network Technology Co., Ltd.

Registered Address: No. 75, Fengxue Road, Fengxue Road Subdistrict, Ruzhou, Pingdingshan, Henan, China.

Email: service@ousspo.com

Phone: +852 2677 6699

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.