These Terms and Conditions govern your use of ousspo.com and purchases made through the OUSSPO online store.
By accessing our website, placing an order, or purchasing products from OUSSPO, you agree to these Terms and Conditions together with the policies published on our website.
About OUSSPO
OUSSPO is an online jewelry and accessories brand featuring modern, sculptural pieces available through ousspo.com.
When you place an order through our website, you agree to provide accurate information and to comply with these Terms and any applicable store policies.
Product Information
We make reasonable efforts to ensure that product descriptions, measurements, materials, colors, finishes, prices, and images are presented as accurately as possible.
However, minor differences may occur because of:
- Screen settings
- Photography lighting
- Production variations
- Material characteristics
- Handmade or finishing differences
- Product updates
Actual colors, reflections, textures, or proportions may therefore vary slightly from images shown online.
We may update product information, correct errors, or change product availability at any time.
Jewelry Materials and Product Characteristics
Materials and finishes vary by product.
Please review the individual product page for relevant information regarding materials, finishes, sizing, and care.
Certain jewelry pieces may naturally develop minor surface changes over time depending on wear, storage, exposure to moisture, cosmetics, chemicals, or environmental conditions.
These changes do not necessarily indicate a manufacturing defect.
Orders
Submitting an order through ousspo.com means that you are offering to purchase the products listed in your order.
An order confirmation indicates that we have received your order, but it does not always mean that the order has been finally accepted or dispatched.
We may refuse, limit, or cancel an order for reasons including:
- Payment authorization failure
- Suspected fraud or unauthorized activity
- Inventory shortages
- Pricing or listing errors
- Shipping restrictions
- Duplicate or unusual orders
- Product availability
- Other reasonable operational or legal reasons
If an order is cancelled after payment has been successfully collected, an eligible refund will be issued to the original payment method.
Order Accuracy
You are responsible for reviewing your order before completing checkout.
Please ensure that the following information is correct:
- Product
- Quantity
- Size or variant
- Shipping address
- Contact details
- Billing information
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to assist, but changes cannot be guaranteed after processing begins.
Prices and Payment
Product prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout.
By submitting payment information, you confirm that:
- The information provided is accurate.
- You are authorized to use the selected payment method.
- You authorize the applicable payment provider to process the transaction.
Available payment methods may vary depending on your location, currency, device, and payment provider.
Please review our Payment & Security Policy for additional information.
Pricing Errors
We make reasonable efforts to display accurate pricing.
If a product is listed at an incorrect price because of a technical, administrative, or system error, we reserve the right to correct the error and, where appropriate, cancel the affected order.
If payment has already been collected for an order that is cancelled because of a pricing error, the applicable amount will be refunded.
Shipping and Delivery
Shipping availability, estimated delivery times, shipping costs, tracking, customs, and delivery conditions are governed by our Shipping Policy.
Delivery estimates are provided for convenience and are not guaranteed arrival dates.
Delivery may be affected by:
- Carrier operations
- Customs procedures
- Weather
- Public holidays
- Local delivery conditions
- Remote destinations
- Events outside our reasonable control
Customers are responsible for providing a complete and accurate shipping address.
International Orders
Customers placing international orders may be responsible for customs duties, import taxes, or other local charges unless otherwise stated at checkout.
These charges are determined by local authorities and are outside OUSSPO's control.
Please review our Shipping Policy for further information.
Returns and Refunds
Returns, refunds, exchanges, and cancellations are subject to our Return & Refund Policy and applicable consumer-protection laws.
Please contact us before sending any item back.
Products returned without authorization or without following the provided return instructions may experience delays or may not be accepted.
Any legal rights that cannot be excluded under applicable law remain unaffected.
Jewelry Care
Customers should follow any product-care information provided on the website or with the product.
To help preserve jewelry appearance, we generally recommend avoiding unnecessary exposure to:
- Water
- Perfume
- Cosmetics
- Lotions
- Household chemicals
- Cleaning products
- Chlorine
- Salt water
- Excessive moisture
Jewelry should be stored carefully when not in use to reduce scratches, tangling, or surface wear.
Please refer to the relevant product page for product-specific care instructions.
Allergies and Skin Sensitivities
Customers with known metal allergies, skin sensitivities, or other material sensitivities should review product materials carefully before purchase and use.
If you are uncertain whether a particular material is suitable for you, we recommend seeking appropriate professional advice before wearing the product.
OUSSPO does not make medical claims regarding jewelry products.
Product Misuse
OUSSPO products should be used only for their intended purpose.
We are not responsible for damage caused by misuse, improper storage, unauthorized modification, unreasonable handling, or failure to follow product-care guidance, except where liability cannot legally be excluded.
Promotions and Discount Codes
Promotional offers may be subject to specific:
- Eligibility requirements
- Expiration dates
- Product exclusions
- Minimum purchase requirements
- Geographic restrictions
Unless expressly stated otherwise, promotional codes cannot be:
- Combined with other offers
- Exchanged for cash
- Applied retroactively to completed orders
- Transferred for resale
We reserve the right to modify or end promotions where permitted by law.
Gift Cards and Store Credit
If OUSSPO offers gift cards or store credit, separate terms may apply.
Gift cards or store credit generally cannot be exchanged for cash except where required by law.
Intellectual Property
All content on ousspo.com, including but not limited to:
- OUSSPO branding
- Logos
- Product names
- Product photography
- Graphics
- Website designs
- Text
- Collection names
- Artwork
- Product concepts
is owned by or licensed to OUSSPO and is protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, modify, sell, or commercially exploit website content without prior authorization.
Prohibited Activities
You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.
Prohibited activities include, where applicable:
- Fraudulent purchases
- Payment abuse
- Promotion abuse
- Unauthorized resale schemes
- Interference with website operation
- Attempting to access systems without authorization
- Copying or misusing OUSSPO content
- Providing false or misleading order information
We reserve the right to restrict access, cancel orders, or take appropriate action when misuse is suspected.
Third-Party Services
Our website may rely on third-party providers for services such as:
- Payment processing
- Website hosting
- Shipping
- Analytics
- Customer communications
- Advertising
- Fraud prevention
Use of certain third-party services may also be subject to the provider's own terms or privacy practices.
Website Availability
We aim to keep ousspo.com available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or operational reasons.
Limitation of Liability
To the fullest extent permitted by applicable law, OUSSPO will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, purchase of products, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.
Nothing in these Terms affects consumer rights that cannot legally be waived or excluded.
Indemnification
To the extent permitted by law, you agree not to hold OUSSPO responsible for losses resulting from your unlawful use of the website, misuse of products, violation of these Terms, or infringement of the rights of another person.
Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Please review that policy to understand how we collect, use, and protect personal information.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in:
- Our business
- Products
- Website functionality
- Legal requirements
- Store operations
The updated version will be posted on this page.
Unless otherwise required by law, the Terms in effect at the time an order is placed will generally apply to that purchase.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Business Information
OUSSPO is owned and operated by Henan Benxiang Network Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ousspo.com.
Brand Name: OUSSPO
Website: ousspo.com
Company Name: Henan Benxiang Network Technology Co., Ltd.
Registered Address: No. 75, Fengxue Road, Fengxue Road Subdistrict, Ruzhou, Pingdingshan, Henan, China.
Email: service@ousspo.com
Phone: +852 2677 6699
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.