Frequently Asked Questions
Welcome to OUSSPO.
Here you’ll find answers to common questions about our jewelry, orders, shipping, product care, returns, and customer support.
If you still need help after reviewing the information below, our customer care team will be happy to assist you.
How do I place an order?
Browse the collection at ousspo.com, choose the piece you would like, select any available size, style, or finish options, and add it to your cart.
When you are ready, proceed to checkout and complete your payment using one of the available payment methods.
Once your order has been successfully placed, you will receive an order confirmation by email.
How do I choose the right size?
Sizing information is provided on the relevant product page whenever a piece is available in multiple sizes.
For rings, bracelets, necklaces, or other size-sensitive pieces, we recommend checking the measurements carefully before placing your order.
If you are unsure which size to choose, contact our customer support team before ordering.
Will the jewelry look exactly like the photos?
We make every effort to present our products as accurately as possible.
Minor differences in appearance may occur due to lighting, photography, screen settings, production variations, or the natural characteristics of certain materials.
These small variations are normal and may make each piece slightly unique.
What materials are used in OUSSPO jewelry?
Materials vary depending on the design.
Product pages include the relevant material and finish information for each piece whenever applicable.
OUSSPO collections may feature materials such as polished metal, stainless steel, plated finishes, resin, pearl-inspired elements, stones, or other decorative materials depending on the design.
Please review the individual product description before purchasing if you have specific material requirements or sensitivities.
How should I care for my jewelry?
To help preserve the appearance of your OUSSPO pieces, avoid prolonged contact with water, perfume, cosmetics, household chemicals, and excessive moisture.
When you are not wearing your jewelry, store it in a clean, dry place and avoid direct contact with other pieces that could scratch the surface.
We also recommend removing jewelry before showering, swimming, exercising, or sleeping.
Can I change or cancel my order?
Contact us as soon as possible after placing your order.
If the order has not entered processing or shipment preparation, we will do our best to assist with your request.
However, once processing has begun, changes or cancellations may no longer be possible.
How do I know if my order has shipped?
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
How long will delivery take?
Delivery times vary depending on your destination, shipping method, order processing time, carrier operations, customs procedures, and local delivery conditions.
Estimated delivery information can be found in our Shipping Policy.
Please note that delivery estimates are not guaranteed arrival dates.
Do you ship internationally?
Shipping availability depends on the destination.
Enter your shipping address during checkout to see whether delivery is currently available to your location and which shipping methods are offered.
International orders may also be subject to customs duties, taxes, or import fees depending on local regulations.
What should I do if my package is marked delivered but I cannot find it?
First, check around your property, mailbox, reception area, front desk, and with household members or neighbors who may have accepted the package.
In some cases, carriers may mark a package as delivered shortly before the final delivery is completed.
If you are still unable to locate your order, contact us with your order number and tracking information so our team can help review the situation.
What if my jewelry arrives damaged, defective, or incorrect?
Please contact us as soon as possible.
Include your order number and clear photos showing the item, the issue, the original packaging, and the shipping label.
For certain cases, we may request additional photographs or a short video so that we can review the issue properly.
Once reviewed, our team will provide the appropriate next steps.
Can I return an item?
Eligible items may be returned in accordance with our Return & Refund Policy.
Please contact us before sending anything back.
Our customer support team will review your request and provide return instructions and the appropriate return destination when applicable.
Items returned without prior authorization may experience delays or may not be accepted.
Can I exchange an item?
Exchange availability may depend on the product, stock availability, and the circumstances of your request.
Contact our customer support team and provide your order number and the item you would like to exchange.
We will let you know which options are available.
How long does a refund take?
Once an approved return has been received and inspected, eligible refunds will be processed according to our Return & Refund Policy.
After the refund has been issued, your bank or payment provider may require additional time before the funds appear in your account.
Processing times vary between financial institutions.
Which payment methods do you accept?
The payment options currently available to you will be displayed securely during checkout.
Available methods may vary depending on your country, currency, device, or payment provider.
For your security, payment information is processed through the payment services available at checkout.
Is my payment information secure?
We use secure checkout services designed to protect payment information during transactions.
OUSSPO does not require customers to send sensitive payment information by email or through customer-service messages.
If you receive a suspicious request claiming to be from OUSSPO, please contact us directly before providing any information.
Can I buy OUSSPO jewelry as a gift?
Yes.
Many OUSSPO pieces are suitable for gifting, whether for birthdays, anniversaries, holidays, or simply as a personal gesture.
If gift packaging or other gifting options are available for a particular order, they will be shown on the product page or during checkout.
How can I contact OUSSPO?
For product questions, order assistance, shipping, returns, refunds, or other customer-service enquiries, please contact:
Brand Name: OUSSPO
Website: ousspo.com
Company Name: Henan Benxiang Network Technology Co., Ltd.
Registered Address: No. 75, Fengxue Road, Fengxue Road Subdistrict, Ruzhou, Pingdingshan, Henan, China.
Email: service@ousspo.com
Phone: +852 2677 6699
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.