Privacy Policy
At OUSSPO, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how OUSSPO collects, uses, shares, and protects personal information when you visit ousspo.com, browse our jewelry collections, place an order, communicate with us, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with OUSSPO, we may collect information such as:
- Your name, email address, telephone number, billing address, and shipping address.
- Order information, including products purchased, order history, transaction details, and delivery information.
- Account information if you create or use a customer account.
- Communications you send to our customer service team.
- Device information, browser type, IP address, general location information, and website activity.
- Information collected through cookies, pixels, analytics tools, and similar technologies.
- Marketing preferences and information about how you interact with our emails or advertisements.
Payment information is generally processed directly by Shopify and authorized payment providers. OUSSPO does not require customers to send complete payment-card information through email or customer-service messages.
How We Collect Information
We may receive personal information directly from you when you:
- Place an order.
- Create or use an account.
- Contact customer support.
- Subscribe to marketing communications.
- Participate in a promotion or provide feedback.
- Browse or interact with our website.
We may also receive certain information automatically through cookies and similar technologies or from service providers that help us operate our store.
How We Use Your Information
We may use personal information to:
- Process, confirm, and fulfill purchases.
- Arrange shipping and delivery.
- Provide tracking and order-status information.
- Respond to customer-service requests.
- Handle returns, refunds, exchanges, and order issues.
- Process and verify payments.
- Detect, investigate, and prevent fraud or unauthorized activity.
- Maintain the security and functionality of our website.
- Improve our products, website, and customer experience.
- Analyze website traffic and store performance.
- Send promotional communications when permitted by applicable law.
- Comply with legal, tax, accounting, and regulatory obligations.
We only use personal information for purposes that are reasonably connected to operating OUSSPO and providing our services.
Shopify and Service Providers
Our online store may use Shopify and other third-party services to support checkout, payments, website hosting, analytics, order fulfillment, shipping, customer communications, marketing, and fraud prevention.
We may share information with service providers only when reasonably necessary for them to perform services on our behalf.
These providers may process information according to their own privacy practices and applicable legal obligations.
Sharing of Personal Information
We may share personal information with parties such as:
- Shopify and e-commerce infrastructure providers.
- Payment processors and financial-service providers.
- Shipping carriers and fulfillment partners.
- Customer-service and communications providers.
- Analytics and website-performance providers.
- Advertising and marketing platforms where permitted.
- Fraud-prevention and security providers.
- Professional advisers, regulators, or government authorities when legally required.
We may also disclose information where reasonably necessary to protect OUSSPO, our customers, our legal rights, or the security of our services.
We do not sell personal information in the ordinary meaning of exchanging customer information directly for money.
Cookies and Similar Technologies
OUSSPO may use cookies, pixels, local storage, and similar technologies to help operate ousspo.com.
These technologies may be used to:
- Keep the website functioning properly.
- Remember preferences and shopping-cart activity.
- Understand how visitors use the website.
- Improve website performance.
- Measure marketing effectiveness.
- Provide advertising where permitted.
Depending on your location, you may be able to manage certain cookie preferences through our website tools or your browser settings.
Disabling some cookies may affect certain website features.
Marketing Communications
If you choose to receive promotional emails or other marketing communications from OUSSPO, we may use your contact information to send you product launches, new collections, offers, and other brand updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to orders, payments, shipping, returns, or customer-service matters.
Order and Transaction Records
When you purchase from OUSSPO, we may retain information related to your transaction for purposes including order fulfillment, customer support, fraud prevention, accounting, tax compliance, dispute resolution, and other legitimate business or legal requirements.
The length of time information is retained may depend on the type of information and applicable legal obligations.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including protecting account credentials and using trusted devices and internet connections when placing orders.
International Data Processing
Because OUSSPO operates an online store and works with service providers in different locations, personal information may be processed or stored outside your country or region.
Where required by applicable law, we take appropriate steps to support lawful international transfers of personal information.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.
These may include the right to:
- Request access to certain personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request a copy or transfer of certain information.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
Some rights may be subject to legal exceptions.
We may need to verify your identity before completing certain privacy requests.
To submit a privacy request, contact us at support@ousspo.com.
Children’s Privacy
OUSSPO is not directed toward children, and our products and services are intended for individuals who are legally permitted to make purchases in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.
Third-Party Links
Our website may occasionally contain links to third-party websites or services.
OUSSPO is not responsible for the privacy practices, content, or security of websites operated by third parties.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services, legal obligations, or privacy practices.
When changes are made, the updated version will be published on this page.
We encourage customers to review this Privacy Policy periodically.
Contact OUSSPO
If you have questions about this Privacy Policy, the personal information associated with your account or order, or a privacy-related request, please contact:
Brand: OUSSPO
Website: ousspo.com
Email: service@ousspo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer enquiries within 1–2 business days. Privacy requests that require identity verification or additional review may take longer where permitted by applicable law.