Shipping Policy

At OUSSPO, we want your order to arrive safely, securely, and with as little uncertainty as possible.

This Shipping Policy explains how orders placed through ousspo.com are processed, shipped, tracked, and delivered, as well as what to do if your package is delayed, damaged, lost, or marked as delivered but cannot be located.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin preparing your jewelry for shipment.

Most orders are processed within 1–3 business days.

Processing time does not include delivery time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, new collection launches, promotional events, or holidays, processing may take slightly longer.

If your order experiences an unusual delay, we will make reasonable efforts to contact you using the email address provided at checkout.

Order Confirmation

After completing checkout, you should receive an order confirmation email.

Please review your order details carefully, including:

  • Product selection
  • Quantity
  • Size or style options
  • Shipping address
  • Contact information

If you notice an error, contact us as soon as possible at survice@ousspo.com.

We will do our best to assist, but changes cannot be guaranteed once an order has entered processing or shipment preparation.

Shipping Destinations

OUSSPO ships to eligible destinations shown during checkout.

Shipping availability may vary depending on:

  • Destination country or region
  • Carrier availability
  • Product restrictions
  • Fulfillment location
  • Local delivery conditions

If shipping is available to your address, the available options will appear during checkout.

Shipping Origin

Orders may be fulfilled from different OUSSPO or partner fulfillment facilities depending on product availability, inventory location, and destination.

Because of this, the shipping origin shown on a tracking page or package label may vary.

The shipping origin does not change the customer support available for your purchase.

For all OUSSPO orders, our customer care team remains your point of contact for order and delivery assistance.

Estimated Delivery Time

For orders shipped to the United States, standard delivery generally takes approximately:

2–4 business days after dispatch

This is separate from the 24 hours processing period.

For example, an order requiring 24 hours for processing and 2–4 business days for transit may take approximately:

3–5 business days in total

International delivery times vary depending on the destination, shipping carrier, customs procedures, and local delivery network.

All delivery times are estimates and are not guaranteed arrival dates.

Shipping Costs

OUSSPO offers free standard shipping on eligible U.S. orders of $39 or more.

For orders below the free-shipping threshold, available shipping costs will be displayed during checkout.

Shipping charges may depend on:

  • Destination
  • Shipping method
  • Package weight
  • Order value
  • Carrier
  • Local delivery conditions

The total shipping cost, if any, will be shown before you complete payment.

Tracking Your OUSSPO Order

Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email.

This email may include:

  • Tracking number
  • Shipping carrier
  • Tracking link
  • Shipment status

Please allow some time for tracking information to become active.

It is normal for a tracking number to show limited or no movement shortly after a shipping label is created.

Split Shipments

In some cases, an order containing multiple OUSSPO pieces may be shipped in more than one package.

This can happen because of:

  • Inventory availability
  • Different fulfillment locations
  • Packaging requirements
  • Product availability

If your order is divided into multiple shipments, you may receive separate tracking numbers.

Packages may also arrive on different days.

You will not be charged additional shipping fees solely because OUSSPO divides your order into multiple shipments.

Receiving Your Jewelry

Orders will be delivered to the shipping address provided during checkout.

Once your package arrives, we recommend inspecting:

  • The exterior shipping package
  • Jewelry packaging
  • The item itself
  • Quantity and product selection

Please contact us promptly if anything appears damaged, missing, defective, or incorrect.

We recommend keeping the packaging until you have confirmed that your order is correct and in satisfactory condition.

Delivery Delays

While we work with shipping partners to provide reliable delivery, delays can occasionally occur.

Possible causes include:

  • Carrier network delays
  • Severe weather
  • Public holidays
  • Customs inspections
  • High shipping volumes
  • Remote delivery locations
  • Incorrect or incomplete address information
  • Local transportation disruptions

These circumstances may be outside OUSSPO's reasonable control.

If your tracking information has not updated for an extended period or your order has passed the expected delivery window, contact:

survice@ousspo.com

Please include your order number and tracking number.

Our team will review the available information and assist with the next steps.

Lost Packages

If tracking indicates that your shipment may have been lost in transit, contact OUSSPO Customer Care.

Please provide:

  • Your order number
  • Tracking number
  • Shipping address
  • A brief description of the issue

We may work with the shipping carrier or fulfillment partner to investigate the package.

Depending on the circumstances and investigation outcome, an appropriate resolution may include:

  • Continued shipment assistance
  • Replacement
  • Refund

Any resolution will be handled in accordance with our store policies and applicable consumer laws.

Package Marked “Delivered” but Not Received

If your tracking information shows Delivered but you cannot locate the package, please first check:

  • Your mailbox
  • Front entrance or porch
  • Side or rear entrance
  • Garage or other safe delivery location
  • Reception desk or building management
  • Mailroom
  • Household members
  • Nearby neighbors
  • Any carrier delivery notice

Some carriers may also mark a shipment as delivered shortly before the package physically arrives.

If you still cannot locate your order after checking these areas, contact us at survice@ousspo.com.

We will review the available delivery information and help determine the appropriate next step.

A delivered tracking status does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

  • Street address
  • Apartment or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Recipient name

If you need to change your address, contact us immediately.

We will make reasonable efforts to help if the order has not yet entered shipment preparation.

Once an order has been processed or shipped, we may be unable to modify the delivery address.

Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

  • Returned to sender
  • Redirected
  • Held by the carrier
  • Subject to additional delivery charges

Additional shipping fees may apply if reshipment is required because of incorrect customer-provided information.

Please review your address carefully before completing checkout.

International Orders

OUSSPO may offer international shipping to selected destinations.

International shipments may require additional transit time because of:

  • Customs inspections
  • Import procedures
  • Local carrier networks
  • Destination-country regulations

Estimated international delivery times are not guaranteed.

Customs, Duties & Taxes

International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient.

OUSSPO does not control customs charges or customs-processing times.

For information about possible import costs, we recommend contacting your local customs authority before placing an order.

Damaged Items

We take care to package OUSSPO jewelry securely for transit.

If your order arrives damaged, please contact us as soon as possible.

Include:

  • Your order number
  • Clear photographs of the jewelry
  • Photographs showing the damage
  • Photographs of the shipping packaging
  • Photograph of the shipping label

Please do not discard the item or packaging until our team has reviewed your request.

Depending on the circumstances, we may request additional images or a short video.

Incorrect or Missing Items

If you receive the wrong jewelry piece, an incorrect quantity, or an item is missing from your order, contact us promptly.

Please include:

  • Your order number
  • A description of what you received
  • Photos of the package and contents where applicable

Our team will review the order and provide the appropriate next steps.

Returns

If you would like to return an eligible OUSSPO item, please contact us before sending anything back.

Do not mail your jewelry to an address shown on the original shipping label unless our customer support team specifically instructs you to do so.

Approved returns will be provided with the appropriate return instructions and designated return destination.

Return eligibility, conditions, time limits, and applicable costs are governed by our Return & Refund Policy.

Refunds

Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method.

After OUSSPO processes the refund, your bank or payment provider may require additional time for the funds to appear in your account.

Bank processing times are outside our control.

Please refer to our Return & Refund Policy for complete refund conditions.

Need Help With Your Delivery?

For assistance with:

  • Order status
  • Tracking
  • Shipping delays
  • Lost packages
  • Delivered-but-missing orders
  • Damaged jewelry
  • Incorrect items
  • Address issues
  • Returns or refunds

please contact OUSSPO Customer Care.

Business Information

OUSSPO is owned and operated by Henan Benxiang Network Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ousspo.com.

Brand Name: OUSSPO

Website: ousspo.com

Company Name: Henan Benxiang Network Technology Co., Ltd.

Registered Address: No. 75, Fengxue Road, Fengxue Road Subdistrict, Ruzhou, Pingdingshan, Henan, China.

Email: service@ousspo.com

Phone: +852 2677 6699

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.